Shipping policy

For customized products like sofas, furniture we take 30-45 days to deliver your order to your doorstep. We provide free shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from Damara. We make all commercially reasonable endeavors to ensure that the Products are delivered to you in a timely fashion.

  • Once your shipment is ready for dispatch, you will also get an SMS informing you about the same.
  • You may also get a call from the Courier Company/ Logistics partner  confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in a certain manner or will necessarily call before getting your order for delivery.
  • Our delivery personnel will bring your order to your building premises or the most accessible location. Please note, for higher floors, we are unable to deliver directly to your doorstep. It is advised to organize your own labor or manpower to transport larger products to higher floors. The responsibility of our logistics partners for delivering large items is limited to the ground floor or a maximum of the first floor of the building.
  • The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Please record the unboxing of the product so we can verify if there’s been any damage during transit. Any defect or damage must be reported to the delivery person and to the Damara customer care (hello@damara.in) immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Damara. You are requested to cooperate with them and not force them to open the crates, packages etc.
  • Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Damara or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. 
  • Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.
  • On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.


Holding Cost/ Delayed Delivery Charges

Holding Cost will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request. We offer a grace period 2 weeks to hold your order in our warehouse; in the event of your non-availability to accept the order delivery, post this a ‘Holding Cost’ or ‘Delayed Delivery Cost’ will be applicable to your total order value on a monthly basis

We will notify you via an email with a detailed breakup of the charges levied (on a monthly basis) and/or bill you pro-rata for the number of days (in case its less than a month that the order delivery has been withheld on your request)

The ‘Holding Cost’ is calculated at the rate of 5% against the total value of the order. An 18% GST is applicable for this service. The same policy will also be applicable for partial orders withheld in our facility on your request.

The ’Holding Cost’ has to be paid for, before we dispatch your order from our warehouse.